Reference

persona88 Terms & Conditions for Indonesian Accounts

These Terms & Conditions set out the rules that apply when you open and use your persona88 account, including how deposits via DANA, OVO, GoPay and QRIS are…

DANA & QRIS DepositsOVO & GoPay Wallet RulesAccount Verification StepsWithdrawal ConditionsJurisdiction Clause

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What These Terms Cover and How They Apply

persona88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By completing phone verification and accessing your account, you confirm that you have read and accepted these Terms & Conditions in full. The terms govern every transaction you make through our cashier, including deposits via DANA, OVO, GoPay, QRIS, virtual account and bank transfer through BCA,

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BRI, Mandiri or BNI. We may update these terms when regulatory or operational requirements change; the version published on this page is always the current one. Continued use of your account after an update is posted means you accept the revised terms. Where any section of
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these terms conflicts with local law, the local law applies and that section is read down accordingly. All services are available where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS CONTACT

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if a deposit or withdrawal step does not match what is described here, our support team can walk you through the relevant section. Reach us through the channels below; for account or payment disputes, have your transaction reference ready before you contact us.

Team online

Live Chat

Available around the clock directly from your account dashboard — the fastest path for cashier questions or a clause you want clarified before completing a transaction.

Email Support

Send a detailed message to our support address for written confirmation of how a specific term applies to your account or a pending withdrawal.

Help Centre

Our Help Centre carries plain-language summaries of the most-asked Terms & Conditions questions, including DANA and QRIS deposit rules and account closure steps.

YOUR RIGHTS

Data, Security and Account Rights Under These Terms

These Terms & Conditions also define how we handle your account data, what security measures apply, and how you can request changes or access your own records.

Data Retention

We retain your account and transaction records for the period required by applicable law. You may request a summary of your stored data by contacting support with your verified account details.

Cookie Use

We use session and preference cookies to keep your cashier settings and wallet selection intact between visits. You can adjust cookie preferences in your browser without losing your account access.

Account Security

Phone verification is required before your account is active. If you suspect unauthorised access, contact live chat immediately and we will freeze the account while we investigate.

Requesting Changes

To update your registered phone number or request account closure, submit the request through live chat or email with identity confirmation; changes take effect within one business day.

Third-Party Sharing

We do not sell your personal data. Information is shared only with payment processors such as DANA, OVO, GoPay and QRIS to complete your transactions, and with parties required by law.

Dispute Resolution

If you believe a transaction was processed incorrectly under these terms, raise a dispute within 30 days of the transaction date. We aim to respond with a written outcome within five business days.

Common Questions About persona88 Terms & Conditions

The questions below cover what Indonesian account holders ask most often about these Terms & Conditions, from how the agreement applies to wallet deposits to what happens when terms are updated.

The terms apply from the moment you complete phone verification and access your account. Every deposit, withdrawal and lobby session from that point is covered by the version of the terms published on this page.

Yes. The cashier section of the terms covers all local wallet deposits including DANA, OVO, GoPay and QRIS, as well as virtual account and bank transfer through BCA, BRI, Mandiri and BNI.

We post the updated version on this page. Continuing to use your account after the update is posted means you accept the revised terms. We recommend checking this page if you notice a change notice in your account dashboard.

Contact our support team via live chat or email with your verified account details. We will provide a summary of the data we hold within the timeframe required by applicable law.

Yes. Submit a closure request through live chat or email with identity confirmation. Any pending withdrawals are processed before closure. Account closure steps are described in the account section of the terms.

Access and eligibility depend on local law. Whether you are in Jakarta, Surabaya or elsewhere in Indonesia, the same terms apply, but any clause that conflicts with local law in your area is read down to comply with it.

Raise a dispute within 30 days of the transaction date through live chat or email. Have your transaction reference ready. We aim to deliver a written outcome within five business days of receiving your dispute.

persona88 Terms & Conditions for Indonesian Accounts

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

Data, Security and Account Rights Under These Terms

Data Retention

Cookie Use

Account Security

Requesting Changes

Third-Party Sharing

Dispute Resolution

Common Questions About persona88 Terms & Conditions

01 When do the persona88 Terms & Conditions apply to my account?

02 Do the Terms & Conditions cover DANA and QRIS deposits specifically?

03 What happens if persona88 updates the Terms & Conditions?

04 How do I request a copy of my account data under these terms?

05 Can I close my account under the Terms & Conditions?

06 Do the terms apply differently depending on where I am in Indonesia?

07 What should I do if a transaction does not match what the Terms & Conditions describe?

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