Reference

persona88 Legal: What Governs Your Account

The persona88 legal framework covers how we collect your data, how your account is protected, and what rights you hold as someone accessing our platform where local law…

Data Protection PolicyCookie Consent ControlsAccount Security StandardsRight to Access Your DataJurisdiction-Dependent Access
persona88 persona88 Legal: What Governs Your Account
LEGAL CONTACT PATHS

Reach Us About Policy Questions

For any question about your rights under this legal framework — data access, account closure, cookie preferences, or policy clarifications — our support team is the direct path. Policy requests submitted via live chat or email are handled separately from general account support and are flagged for our compliance team. Jakarta-based players in any time zone can reach us around the clock through the channels below.

Team online

Live Chat

Available 24 hours a day. Start a chat from your account dashboard and select 'Account and Legal' to route your query directly to the compliance-aware support team.

Email Support

Send policy or data requests to our support address found in your account settings. Responses to data-access requests are issued within the period stated in our privacy notice.

In-Account Help Centre

The Help Centre inside your account lists the steps to submit a right-to-access request, update your contact details, or withdraw cookie consent at any time.

HOW WE HANDLE YOUR DATA

Six Ways We Protect Your Account and Information

Our data practices are built around the principle that your account information belongs to you.

Cookie Controls

We set only the cookies necessary for account sessions and analytics. You can withdraw consent at any time through the cookie preferences panel in your account settings without affecting your ability to log in.

Account Encryption

All account data — including your phone number used during verification and linked wallet identifiers for DANA and OVO — is stored with encryption at rest and in transit.

Data Retention Schedule

Transaction and account records are held for the period required by applicable regulation, then deleted. Payment records from GoPay and QRIS follow the same schedule as bank transfer records.

Right to Access

You may request a copy of every data point we hold about your account. Submit the request via live chat or email; we will fulfil it within the timeframe set out in our privacy notice.

Right to Correction

If your stored name, phone number or linked payment identifier is incorrect, contact support and we will update the record after verifying your account through our standard phone-verification step.

Account Closure and Deletion

You may request full account closure at any time. We will confirm the closure, cease processing your data for marketing purposes, and retain only the records we are legally required to hold.

Common Legal Questions About Your persona88 Account

These questions reflect what people typically search when checking their rights on the platform. Every answer is specific to how persona88 operates for Indonesian accounts.

Your account is governed by our Terms of Service and Privacy Notice, both accessible from the footer. Access to certain features depends on local law, and those terms apply from the moment you complete phone verification.

We use your data to operate your account, process payments via DANA, OVO, GoPay and QRIS, and meet regulatory retention requirements. We do not sell your data to third parties outside the scope described in our Privacy Notice.

Yes. Submit a data-access request through live chat or email support, selecting the 'Account and Legal' category. We will compile and send your data within the timeframe stated in our privacy notice.

Open your account settings and navigate to Cookie Preferences. You can turn off non-essential cookies at any time. Withdrawing consent does not affect your ability to log in or access the lobby.

Payment records from DANA, OVO, GoPay, QRIS and bank transfers are retained for the period required by applicable regulation after account closure. You may request a summary before closure is finalised.

Contact our support team via live chat or email and select 'Account and Legal'. If your concern is not resolved, our privacy notice outlines the steps to escalate to the relevant supervisory authority where local law permits.

Yes. Your rights and our obligations both depend on local law. Where local law permits full account access, all protections in our Terms and Privacy Notice apply to you in full.